Refund policy
Last Updated: May 15, 2026
Company: Lifetyme Seed Company
1. Overview
Lifetyme Seed Company takes pride in providing high-quality grass seed products that satisfy or exceed legal requirements for germination rates. Due to the nature of agricultural products and the wide range of environmental variables outside our control, all seed sales are final once a purchase is made unless the conditions outlined in this policy are met.
We want every customer to feel confident buying from us. Please read this policy carefully before placing an order.
2. Return Eligibility
Lifetyme Seed Company accepts returns of unopened, unaltered seed bags in original sealed packaging within 14 days of delivery under the following conditions only:
• Item received was incorrect
• Item arrived visibly damaged at time of delivery
• Item was defective at time of shipment
All returns must be authorized by Lifetyme Seed Company prior to shipment back to our facility. Unauthorized returns will not be accepted and will be returned to sender.
3. Non-Returnable Items
Returns are not accepted for the following:
• Opened or partially used seed bags
• Germination rates or crop performance outcomes
• Environmental, soil, weather, or planting condition variables
• Change of mind or change in planting plans
• Seasonal timing or delayed planting decisions
• General dissatisfaction with results caused by factors outside our control
4. How to Request a Return
To initiate an authorized return, contact us within 14 days of delivery:
• Email: info@lifetymeseed.com
• Phone: 309-674-5153
Please include your order number, a description of the issue, and clear photographs of the product and packaging. Our team will review your request and respond within 2 business days with a determination and return instructions if approved.
5. Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as Lifetyme Seed Company is not responsible for returns lost or damaged in transit. Original shipping charges are non-refundable.
6. Refunds
Approved returns received in eligible condition will be refunded to the original payment method within 5-7 business days of receipt and inspection. You will be notified by email when your refund has been processed. Lifetyme Seed Company reserves the right to issue store credit in lieu of a refund for returns that do not meet all eligibility conditions.
7. Our Commitment to Your Success
At Lifetyme Seed Company we stand behind the quality of every product we offer. Your success as a customer matters to us deeply — and we have spent 75+ years developing seed blends specifically engineered for results.
If you have concerns about your purchase or questions about achieving the best results with our products, we encourage you to contact us directly. Our team is available to provide planting guidance, troubleshoot issues, and work with you toward the best possible outcome.
8. Order Cancellations
Orders may be cancelled for a full refund only if the request is made before the order has been processed and shipped. Once an order has shipped it cannot be cancelled. To request a cancellation contact us immediately at info@lifetymeseed.com or 309-674-5153.
Contact Information
Lifetyme Seed Company
Email: info@lifetymeseed.com
Phone: 309-674-5153
Address: 1441 N Main Street, East Peoria, IL 61611
